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Service Commitments
Service is the defining measurement of a Benefits Administrator, and that's why we maintain a core commitment to service standards throughout our organization. Our clients know they can count on our performance. We provide verifiable standards that truly represent this commitment to service
- Real live people answering your calls within one minute
- Claims processed within 15 days
- Accurate claims processing
- Correct coding of services
- Low call abandonment
- Messages responded to within 24 hours
- Timely delivery of your reports
- Quarterly statistical service reports
- Call monitoring and performance audits
- Continuous training of personnel
- And more...